Introduction
Magic Mechanical ("Magic," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, schedule service, request a Magic360 Home Health Report, communicate with us, or otherwise interact with Magic Mechanical.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Information You Provide
We may collect information you voluntarily provide to us, including:
Name
Email address
Phone number
Property address
Billing information
Service history
Information about your home, plumbing, fixtures, equipment, or other systems
Appointment and scheduling information
Communications, including emails, text messages, phone inquiries, form submissions, feedback, and reviews
Information provided in connection with a Magic360 Home Health Report
If you are a real estate professional or other referral partner, we may also collect business information such as your company name, brokerage, business contact information, and referral details.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Referring URLs
Date and time of access
Website interaction and analytics data
Cookie and similar technology data
Information From Third Parties
We may receive information from third parties such as:
Real estate agents and referral partners
Scheduling and customer-management platforms
Payment processors
Financing providers
Online review platforms
Advertising or analytics providers
Publicly available sources
When a real estate professional or another party provides your information to us in connection with a requested service or referral, we use that information to facilitate the applicable service or communication.
How We Use Your Information
Providing Services
We may use your information to:
Schedule and manage appointments
Provide inspections, assessments, diagnostics, repairs, maintenance, and other home services
Prepare and deliver Magic360 Home Health Reports
Create estimates, work orders, invoices, and service records
Communicate about appointments, technician arrivals, recommendations, and completed work
Process payments
Provide customer service
Maintain records relating to your property and service history
Communications
We may use your contact information to send communications related to:
Appointment confirmations
Scheduling updates
Service reminders
Estimates and invoices
Follow-up communications
Customer support
Requested information
Service-related notices
Where permitted by law and based on your communication preferences, we may also send promotional communications regarding Magic Mechanical services, offers, maintenance reminders, or other relevant information.
You may opt out of marketing communications at any time. Opting out of marketing messages will not prevent us from sending necessary transactional or service-related communications.
Business Operations
We may also use information to:
Improve our website and customer experience
Analyze website traffic and usage
Improve our services and internal processes
Manage our relationships with referral partners
Prevent fraud or misuse
Protect Magic Mechanical, our customers, technicians, and others
Comply with applicable legal obligations
Magic360 Home Health Reports
Information collected during a Magic360 assessment may include property information, observations regarding home systems, photographs, technician notes, recommendations, system grades, and other information reasonably necessary to prepare the report.
Magic Mechanical may retain this information as part of the property's service history.
If a Magic360 assessment is arranged through a real estate professional or referral partner, certain information related to the scheduling or completion of the assessment may be shared with that referring party when appropriate.
We do not share sensitive property details or report information beyond what is reasonably necessary without authorization or another lawful basis.
Cookies and Tracking Technologies
Types of Technologies We May Use
Our website may use cookies and similar technologies for:
Essential website functionality
Remembering preferences
Website analytics
Understanding how visitors use our website
Measuring website and marketing performance
Third-party services such as Google Analytics or similar platforms may place their own cookies or collect technical usage information subject to their respective privacy policies.
Managing Cookies
You can control or disable cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
How We Share Information
Service Providers
We may share information with trusted third-party providers that help us operate our business, such as providers for:
Customer relationship management
Online scheduling
Website hosting
Payment processing
Financing
Email and text communications
Analytics
Marketing
Customer support
Accounting and administrative services
These providers are permitted to use information only as necessary to provide services to Magic Mechanical, subject to their contractual and legal obligations.
Real Estate and Referral Partners
When a service is requested, coordinated, or referred through a real estate agent, broker, or other partner, we may share limited information necessary to coordinate the service.
For example, we may confirm that an appointment was scheduled or completed.
Legal Requirements
We may disclose information when required by law, subpoena, court order, government request, or other legal process.
We may also disclose information when reasonably necessary to:
Protect our legal rights
Prevent fraud
Investigate suspected wrongdoing
Protect the safety of our customers, employees, contractors, or others
Business Transfers
If Magic Mechanical is involved in a merger, acquisition, financing, restructuring, sale of assets, franchise-related transaction, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Sale and Sharing of Personal Information
Magic Mechanical does not sell personal information for monetary consideration.
Depending on the technologies used on our website, certain information may be considered "sharing" for cross-context behavioral advertising under California privacy law.
Where legally required, we will provide applicable choices regarding such sharing.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
These measures may include:
Secure access controls
Authentication procedures
Encryption where appropriate
Restricted access to customer information
Use of established third-party technology providers
Internal security practices
No method of electronic transmission or data storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:
Providing and documenting services
Maintaining service and property history
Processing payments
Managing warranties
Meeting accounting and tax obligations
Resolving disputes
Complying with legal requirements
Retention periods may vary depending on the type of information and the reason it was collected.
California Privacy Rights
California residents may have certain rights regarding their personal information under applicable law.
Depending on your circumstances, these may include the right to:
Know what personal information we collect
Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Know the categories of third parties to whom information is disclosed
Opt out of certain sales or sharing of personal information
Limit certain uses of sensitive personal information where applicable
Exercise privacy rights without unlawful discrimination
Certain information may be exempt from these rights or may need to be retained for legal, transactional, security, or service-related purposes.
Exercising Your Privacy Rights
To submit a privacy request, contact Magic Mechanical using the contact information below.
We may need to verify your identity before fulfilling certain requests. Where permitted by law, an authorized agent may submit a request on your behalf.
We will respond within the time required by applicable law.
Text Messages and Phone Communications
If you provide a mobile phone number, you may receive communications relating to appointments, technician arrival times, service updates, estimates, invoices, follow-ups, or other customer-service matters.
Marketing text messages will only be sent where permitted by applicable law and subject to any required consent.
You may opt out of marketing text messages by following the instructions provided in the message, such as replying STOP.
Message and data rates may apply depending on your mobile carrier.
Payment Information
Payments may be processed by third-party payment providers.
Magic Mechanical may not directly store complete payment-card information. Payment information is handled according to the security and privacy practices of the applicable payment processor.
Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services, including scheduling, financing, payment, mapping, social media, and review platforms.
Magic Mechanical is not responsible for the privacy practices of those third parties.
We encourage you to review the privacy policies of any third-party services you use.
Children's Privacy
Magic Mechanical's services are intended for homeowners, property owners, homebuyers, real estate professionals, and other adults.
We do not knowingly collect personal information directly from children under 13.
If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
When we update this policy, we will post the revised version on our website and update the effective date where applicable.
Contact Us
If you have questions about this Privacy Policy or would like to exercise a privacy right, contact:
Magic Mechanical
hello@magicmechanical.com
877-MAGIC-12
